Privacy Policy

1. Information We Collect

• Uploaded Images: Photos or images you upload to perform a face search.
• Facial Geometry Data: Biometric identifiers (e.g., facial vector data) derived from uploaded images to perform matching.
• Account Information: Name, email address, and password if you create an account.
• Payment Information: Billing details processed via our third-party payment processor. We do not store full payment card numbers on our servers.
• Usage Data: IP address, browser type, device information, pages visited, and search query logs.
• Cookies & Tracking Technologies: Used to maintain sessions, remember preferences, and analyze usage.

2. How We Use Your Information

• To perform the face search you request and return results.
• To create and manage your account.
• To process payments and manage subscriptions or query credits.
• To improve, secure, and maintain the Service.
• To communicate with you about your account, transactions, or updates to our policies.
• To comply with legal obligations.

3. Biometric Data Specific Disclosures

• We collect and process facial geometry data solely to provide face-matching search results.
• Uploaded images and derived biometric data are retained for 24 hours and then automatically deleted, unless you have consented to longer retention for account history purposes.
• We do not sell, lease, or trade biometric data to third parties for marketing purposes.
• We will not disclose your biometric data to third parties except: (a) with your consent, (b) to complete a transaction you requested, (c) as required by law, warrant, or subpoena, or (d) to our service providers who process data on our behalf under confidentiality obligations.
• You may request deletion of your biometric data at any time by contacting us.

4. Legal Basis for Processing (where applicable, e.g., GDPR)

We process biometric data based on your explicit consent, which you provide by uploading an image and agreeing to this Privacy Policy. You may withdraw consent at any time, though this may prevent you from using the Service.

5. Data Sharing

We do not share your personal or biometric data with third parties except:

• Service providers who help us operate the Service (e.g., cloud hosting, payment processing), bound by confidentiality agreements.
• Legal authorities when required by applicable law.
• In connection with a merger, acquisition, or sale of assets, subject to equivalent privacy protections.

6. Data Retention

• Uploaded images and biometric templates: retained for 1 day (24 hours), then automatically deleted.
• Account data: retained for as long as your account is active, plus 1 week additional after closure for legal/accounting purposes.
• Payment records: retained as required by tax and accounting law.

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal and biometric data.
• Object to or restrict certain processing.
• Request a copy of your data in a portable format.
• Withdraw consent to biometric data processing.
• Lodge a complaint with your local data protection authority.

To exercise these rights, contact us.

8. Security

We use industry-standard technical and organizational safeguards (encryption in transit and at rest, access controls, regular security reviews) to protect your data. No system is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Service is not intended for individuals under 18. We do not knowingly collect data from minors. If we learn we have collected data from a minor, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or a notice on the Service. Continued use after changes constitutes acceptance.

11. Contact Us

Questions about this Privacy Policy? Contact us here or reach out at support@reversefacesearch.net.