Billing & Purchases

Refund Policy

ReverseFaceSearch.net Purchases, Query Credits & Refund Terms

We want you to be satisfied with ReverseFaceSearch.net. This Refund Policy explains when refunds are available for purchases made on our platform.

1. Eligibility for Refunds

Refund requests must be submitted within the same day of the original purchase date.
Refunds are evaluated on a case-by-case basis and may be granted for issues such as duplicate charges, failed transactions where credits were not delivered, or verified technical errors on our end.

2. Query-Based Purchases

Our Service is offered on a pay-per-query or credit-based model in some plans. Please note the following important condition:

Single-Query Consumption Rule

If you use a single query from your purchased package, you are no longer eligible for a refund on that purchase, regardless of whether you are satisfied with the search results. This is because the search itself consumes computational resources and returns results at the time of use, making the transaction non-reversible once a query has been performed.

We encourage you to review sample results, pricing, and our Terms of Use before making a purchase to ensure the Service meets your needs.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

Any query credit has already been used, even partially.
Dissatisfaction with search accuracy or the number/quality of results returned, where the Service functioned as intended.
Change of mind after purchase, if no queries remain unused.
Violation of our Terms of Use resulting in account suspension or termination.
Subscription renewals that were not cancelled prior to the renewal date (see Section 4).

4. Subscription Cancellations

You may cancel your subscription at any time from your account settings.
Cancellation stops future billing but does not retroactively refund the current billing period unless no queries were used during that period and the request is made within 1 day of the charge.

5. How to Request a Refund

To request a refund, contact us with:

Your account email address
Order / transaction ID
Reason for the refund request

We will review your request and respond within 1–2 business days.

6. Approved Refunds

Approved refunds will be issued to your original payment method within 5–10 business days, subject to processing times of your bank or payment provider.

7. Chargebacks

Filing a chargeback with your bank or card issuer without first contacting us may result in suspension of your account while the dispute is reviewed.

8. Changes to This Policy

We may update this Refund Policy from time to time. The policy in effect at the time of your purchase will apply to that transaction.

9. Contact

Questions about refunds? Contact us or email our billing team at billing@reversefacesearch.net.